Simply by phoning one of our offices that closest to you, faxing in your order, or e-mailing orderdesk@knpheadwear.com.

Please keep in mind to have the following information ready when you order:

• Your company name and address
• Your account code
• Style Number that you are ordering, including the colour way and size
• Quantity you require per style and colour
• The carrier you would like us to use to transport the product to you
• The full address you would like us to ship the goods to

The minimum is 1 piece only!

The minimum order is 288 pieces per colour.

Please check our latest Overseas Express Program if you are looking for the minimum quantities.

We are also offering a local embroidery program with a minimum quantity of 48 pcs per style, per colour.

Contact us for more details!

If orders are placed before 1:00 pm EDT in Toronto, or before 1:00 pm PDT in Vancouver, we can provide same day shipping. Otherwise goods can be shipped the next day. Our extremely experienced warehouse staff can also arrange delivery based on the customer’s requirements, just ask!

We advise customers to work out a pre-booking program with our Customer Service well in advance, should they already have a business forecast in the coming year.

Due to the high volume of orders we receive, we process and invoice orders rapidly. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order, if it is not possible, we will advise you on the next steps.

There could be a number of reasons why an item is missing in your delivery. If the item is temporarily out of stock, we will advise you and the item would have been back-ordered.

Once we get new stock in, we will notify you right away. If the fault is from our team, we will send the missing quantity out to you on a priority.

You can get an update on your order status with our Customer Service.

We accept Cash (in person), Cheques, Interac Transfers, and Credit Cards. You may also apply for terms by sending in a Credit Application form. Terms will be processed within 2-4 weeks.

Yes, we use industry-standard SSL encryption to protect your details. Security checks are also made on all transactions, to ensure the authenticity of each card payment.

We currently accept the following credit cards:

Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Canadian Dollar

Yes. We also offer PayPal as an option.

Some orders may specify a surcharge such as delivery fees. If you are uncertain about any extra fees or surcharges, please ask our customer service team.

All our online prices are taxes excluded.

While we strive to make the colourways represented on our website and catalogue as accurate as possible, there may be slight variances due to printing and screen display differences. Please contact Customer Service if you have any further inquiries.

With the New Age Office located in Buffalo, we make distributions for US customers simple and easy. Please order stock items through the US office for your US Customers. We can also arrange embroidery in the US.

Yes. Please contact us through online chatting, phone or email.

In order to be more environmentally conscious, we are suggesting customers always review our latest catalogues online. Please contact us if you would like to receive a printed colour copy.

Yes.

Please contact us for more information for any inquires.

Custom overseas production does not have a set-up fee. There may be additional charges incurred for specific add-on elements.

Yes, please call 1 800-268-5990 (Canada wide), our specialist team is available to take your order 9am to 6pm Monday to Fridays.

If an item is available to order online then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to the high number of sales both in-store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock. If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone.

We can offer the best price we can on the same product quality, please contact us for further information.

We accept the return of merchandise within 30 days of purchase. A 10% restocking charge will be placed on returned merchandise due to dealer error. The dealer is responsible for freight charges on these returned cap orders. No returns will be accepted without a Return Authorization Number (RAN) from our Customer Services Department. The packing slip should be enclosed with the returning merchandise and the RAN should be clearly marked on the returning shipment. Unfortunately, we cannot accept returns under 24 pieces.

We cannot accept returned caps after decorating or altered in any way, washing, or 30 days after the invoice date. Worn caps will not be accepted, unless defective. C.O.D. orders refused will be subject to a 15% restocking fee or a $25.00 minimum. Freight charges on refused C.O.D. shipments will be charged back to the dealer. All claims for shortages, damaged goods, etc. must be made within five business days of receipt of the product. We do not accept shortage claims for goods shipped to a 3^rd party.

Please call our Customer Service or email us if you have further questions.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone.

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

At KNP Headwear we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to our Customer Service at orderdesk@knpheadwear.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

KNP Headwear pays if we made a shipping error.

Download the New Account Application Form and email to our Customer Service.