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What is your SAGE number?

KNP Headwear is 65984.

New Age is 63742.

Who we are?

Please see our stories here.

What products does KNP Headwear sell?

KNP Headwear specializes in headwear, but has capabilities to produce many promotional items and apparel accessories. We offer headwear in different shapes, styles, colour ways, designs and even fabrics. While having a stock program, KNP also offers a custom program for ball caps and knitted accessories with vast capabilities in production. KNP also offers local knit manufacturing through Silver Spider, a subsidiary company of KNP Group Inc. Please visit www.silverspiderknit.com for more details

Who do we sell to?

As a headwear importer, we sell to distributors, apparel manufacturers, embroidery companies, screen printers, brand name apparel companies, major chain stores, mass merchandise retailers and buying groups. In order to buy with us, we require you to set up a customer account. Please contact us for further questions.

Where are the locations and distribution centres of KNP Headwear?

Toronto Head Office / Warehouse Address

50 Melham Court Toronto, Ontario M1B 2E5
  • Office Hours: Monday – Friday 9:00am to 6:00pm ET (6:00am to 3:00pm PT)
  • Warehouse Hours: Monday – Friday 8:30am to 5:00pm ET (5:30am to 2:00pm PT)
  • Tel: 416-298-8516
  • Fax: 416-298-4451
  • Toll free: 1-800-268-5990
  • Email: orderdesk@knpheadwear.com

 

Vancouver Distribution Centre Address

13-3691 Viking Way, Richmond, BC V6V 2J6
  • Warehouse Hours: Monday – Friday 8:30am to 5:00pm ET (5:30am to 2:00pm PT)
  • Tel: 416-298-8516
  • Fax: 416-298-4451
  • Email: orderdesk@knpheadwear.com

 

US Distribution Centre – New Age Inc.

2900 Service Rd. Niagara Falls, NY 14304
  • Office/Warehouse Hours: Monday – Friday 8:30am to 5:00pm ET (5:30am to 2:00pm PT)
Email: orderny@knpheadwear.com
Tel: 716-297-5680
Fax: 716-297-5818
Toll free: 1-800-833-7531
Toll free fax: 1-888-735-0321

What is KNP’s Stock Program?

Headwear that is in inventory and can be shipped immediately.

How can I place an order?

Simply by phoning one of our offices that closed to you, faxing in your order, or e-mailing orderdesk@knpheadwear.com.  Or come visit us and order in person!

Please keep in mind to have the following information ready when you order:

  • Your company name and address
  • Your account code
  • Style Number that you are ordering, including the colour way and size
  • Quantity you require per style and colour
  • The carrier you would like us to use to transport the product to you
  • The full address you would like us to ship the goods to

What is the minimum quantity for stock orders? Can we order in odd numbers?

Minimum is 1 piece only! You are welcome.

What is the minimum quantity for custom offshore orders and do you have a local embroidery program?

The minimum order is 288 pieces per colour.

Please check our latest Oversea Express Program if you are looking for the minimum quantities.

We are also offering a local embroidery program with a minimum quantity of 48 pcs per style, per colour.

Contact us for more details!

Can I order in bulk, but stock up in your warehouse?

Definitely. We can provide storage for customers in our warehouses in Canada and the US. We also provide multiple-location distribution services for customers.

What are your delivery lead-time & arrangements?

If orders are placed before 1:00 pm EDT in Toronto, or before 1:00 pm PDT in Vancouver, we can provide same day shipping. Otherwise goods can be shipped the next day. Our extremely experienced warehouse staff can also arrange delivery based on the customer’s requirements, just ask!

Do you have any pre-booking programs?

We advise customers to work out a pre-booking program with our Customer Service well in advance, should they already have a business forecast in the coming year.

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.

Why am I missing an item in my delivery?

There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have TO FOLLOW written where the part number should be (shows where the part number should be on an invoice)? Then we are currently out of stock of the product, and will be sending this part out to you on a priority.

Can I have an update on my order status?

You can get an update on your order status by checking your order from our Customer Service.

Do you offer a one invoice solution?

Yes. We are quite capable of providing locally decorated headwear one-invoice.

What are your payment options?

We accept Cash (in person), Cheques, Interac Transfers, and Credit Cards. You may also apply for terms by sending in a Credit Application form. Terms will be processed within 2-4 weeks.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.Security checks are also made on all transactions, to ensure the authenticity of each card payment.More about safely buying online

Which credit cards do you accept?

We currently accept the following credit cards:

Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

What currencies can I use?

Canadian Dollar

Can I use a different payment method?

Yes. You can use PayPal to pay for goods.

When will my card be charged for my order?

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

What is a surcharge?

Some parts may specify a surcharge such as delivery fees.

Do your prices including HST?

All our online prices are taxes excluded.

How can I make sure the colour I see in the catalogue or online is what I want?

While we strive to make the colourways represented on our website and catalogue as accurate as possible, there may be slight variances due to printing and screen display differences. Please contact Customer Service if you have any further inquiries.

Can I ship KNP Headwear products from Canada to the United States? Can I order for my US customers? Do you do embroidery in the U.S.?

With the New Age Office located in Buffalo, we make distribution for US customers simple and easy. Please order through the US office for your US Customers. We can also arrange embroidery in the US.

Can I get more information on a product?

Yes. Please contact us through online chatting, phone call or email.

How can I view the latest catalogue?

In order to be more environmentally conscious, we are suggesting customers always review our latest catalogues online. Please contact us if you would like to receive a colour copy.

Do you offer private labeling?

Yes, on an overseas production basis.

Please contact us for more information for any inquires.

Is there a set-up fee for overseas production?

Custom overseas production does not have a set-up fee. There may be additional charges incurred for specific add-on elements.

A new product is not listed online so can you order for me?

Yes, we will do our best to order/develop a new product for you through our special development team. Feel free to call or email us for more details.

Can I make an order over the phone?

Yes, telephone 416-298-8516, our specialist team is available to take your order 9am to 6pm Monday to Fridays. We can only take an order over the phone if your delivery address and billing address are the same.

How do I check if an item is in stock?

If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on 416-298-8516.

It says "Out of Stock" on your website for my part. How long will it take to get in?

Items that are ‘Out of Stock’ vary in timescales to get them back in stock. To get an estimated time please call us on 416-298-8516.

Do you price match?

We can offer the best price we can on the same product quality, please contact us for further information.

What is your return policy & procedures?

We accept return of merchandise within 30 days of purchase. A 10% restocking charge will be placed on returned merchandise. No returns will be accepted without a Return Authorization Number (RAN) from our Customer Services Department. The packing slip should be enclosed with the returning merchandise and the RAN should be clearly marked on the returning shipment. Unfortunately we cannot accept returns under 24 pieces.

How do I return an item?

No returns will be accepted without a return authorization number. Please check all shipments before printing or embroidery application.

We cannot accept returned caps after decorating or altered in any way, washing, or 30 days after invoice date. Worn caps will not be accepted, unless defective. Items returned due to dealer error, are subject to a 10% restocking fee or a $20.00 minimum fee. The dealer is responsible for freight charges on these returned cap orders. C.O.D. orders refused will be subject to a 15% restocking fee or a $25.00 minimum. Freight charges on refused C.O.D. shipments will be charged back to the dealer. All claims for shortages, damaged goods, etc. must be made within five business days of receipt of product. We do not accept shortage claims for goods shipped to a 3rd party.

No returns will be accepted for sample caps.

Please call our Customer Service or email us if you have further questions.

Can you confirm you have received my return?

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.

What do I do if I have received a damaged item?

At KNP Headwear we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to our Customer Service at orderdesk@knpheadwear.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

Who pays for return postage?

KNP Headwear pays if we made a shipping error.

Why have you not refunded the original delivery charge?

We only credit the original delivery charge if KNP Headwear made a shipping error.

How do I make a complaint?

Your comments are important to us.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on info@knpheadwear.com.

Do you have a sample kit?

We do offer stock or custom sample packs, please inquire for more information!

How do I open an account with KNP?

Download the New Account Application Form and email to our Customer Service.

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