{"id":16,"date":"2019-06-10T09:16:24","date_gmt":"2019-06-10T09:16:24","guid":{"rendered":"http:\/\/temoza.famithemes.net\/?page_id=16"},"modified":"2024-01-19T16:31:05","modified_gmt":"2024-01-19T21:31:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.knpheadwear.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">            <div class=\"temoza-banner style-01  temoza_custom_css_980220392 temoza-wow fadeInUp   responsive_js_composer_custom_css_255372121\">\r\n                <div class=\"banner-inner\">\r\n\t\t\t\t\t                        <figure class=\"banner-thumb\">\r\n\t\t\t\t\t\t\t<img width=\"1920\" height=\"600\" src=\"https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA.png 1920w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-330x103.png 330w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-600x188.png 600w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-300x94.png 300w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-1024x320.png 1024w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-768x240.png 768w, https:\/\/www.knpheadwear.com\/wp-content\/uploads\/2020\/01\/FQA-1536x480.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>                        <\/figure>\r\n\t\t\t\t\t                    <div class=\"banner-info\">\r\n                        <div class=\"banner-info-inner\">\r\n                            <div class=\"banner-info-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <h3 class=\"bigtitle\">\r\n\t\t\t\t\t\t\t\t\t\t                                            <span>We would like to help!<\/span>\r\n\t\t\t\t\t\t\t\t\t\t                                    <\/h3>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                                    <div class=\"desc\">\r\n\t\t\t\t\t\t\t\t\t\tIf you can&#039;t find the right answers here.                                    <\/div>\r\n\t\t\t\t\t\t\t\t                            <\/div>\r\n\t\t\t\t\t\t\t                                <a class=\"button\" target=\"_self\"\r\n                                   href=\"http:\/\/192.168.1.92:8080\/mywp\/contact\/\">\r\n                                    <span>Contact Us<\/span>\r\n                                <\/a>\r\n\t\t\t\t\t\t\t                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\t\t\t<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid responsive_js_composer_custom_css_572037700\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-color-grey vc_tta-style-classic vc_tta-shape-rounded vc_tta-o-shape-group vc_tta-controls-align-left vc_custom_1539923385819\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1539850026798-d9dfae6a-f00e\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1539850026798-d9dfae6a-f00e\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">About Us<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_1287763356 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1287763356\"><div class=\"vc_toggle_title\"><h4>What is your SAGE number?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>KNP Headwear is 65984.<\/p>\n<p>New Age is 63742.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_369167413 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_369167413\"><div class=\"vc_toggle_title\"><h4>Who are we?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Please see our stories <a href=\"http:\/\/www.knpheadwear.com\/\/aboutus\/\">here<\/a>.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_336576459 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_336576459\"><div class=\"vc_toggle_title\"><h4>What products does KNP Headwear sell?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>KNP Headwear specializes in headwear, but has capabilities to produce many promotional items and apparel accessories. We offer headwear in different shapes, styles, colour ways, designs and even fabrics. While having a stock program, KNP also offers a custom program for ball caps and knitted accessories with vast capabilities in production. KNP also offers local knit manufacturing through Silver Spider, a subsidiary company of KNP Group Inc. Please visit <a href=\"http:\/\/www.silverspiderknit.com\">www.silverspiderknit.com<\/a> for more details<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_531691189 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_531691189\"><div class=\"vc_toggle_title\"><h4>Who do we sell to?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">As a headwear importer, we sell to distributors, apparel manufacturers, embroidery companies, screen printers, brand name apparel companies, major chain stores, mass merchandise retailers and buying groups. In order to buy with us, we require you to set up a customer account. Please <a href=\"mailto:orderdesk@knpheadwear.com\">contact us<\/a> for further questions.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_47274176 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_47274176\"><div class=\"vc_toggle_title\"><h4>Where are the locations and distribution centres of KNP Headwear?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"temoza-contact style-01 temoza_custom_css_442743157 vc_custom_1576859134455 responsive_js_composer_custom_css_101975515\">\n<div class=\"contact-inner\">\n<h3 class=\"block-title\">Toronto Head Office \/ Warehouse Address<\/h3>\n<div class=\"block-desc\">50 Melham Court Toronto, Ontario M1B 2E5<\/div>\n<ul>\n<li>Office Hours: Monday &#8211; Friday 9:00am to 6:00pm ET (6:00am to 3:00pm PT)<\/li>\n<li>Warehouse Hours: Monday &#8211; Friday 8:30am to 5:00pm ET (5:30am to 2:00pm PT)<\/li>\n<li>Tel: 416-298-8516<\/li>\n<li>Fax: 416-298-4451<\/li>\n<li>Toll free: 1-800-268-5990<\/li>\n<li>Email:\u00a0<a href=\"mailto:orderdesk@knpheadwear.com\">orderdesk@knpheadwear.com<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"temoza-contact style-01 temoza_custom_css_869441688 responsive_js_composer_custom_css_202013550\">\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<div class=\"wpb_raw_code wpb_content_element wpb_raw_html responsive_js_composer_custom_css_1204236326\">\n<div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column wpb_content_element responsive_js_composer_custom_css_872539105\">\n<div class=\"wpb_wrapper\">\n<div class=\"temoza-contact style-01 temoza_custom_css_869441688 responsive_js_composer_custom_css_202013550\">\n<div class=\"contact-inner\">\n<h3 class=\"block-title\">US Distribution Centre &#8211; New Age Inc.<\/h3>\n<div class=\"block-desc\">2900 Service Rd. Niagara Falls, NY 14304<\/div>\n<ul>\n<li>Office\/Warehouse Hours: Monday \u2013 Friday 8:30am to 5:00pm ET (5:30am to 2:00pm PT)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_raw_code wpb_content_element wpb_raw_html responsive_js_composer_custom_css_1915462605\">\n<div class=\"wpb_wrapper\">Email:\u00a0<a href=\"mailto:orderny@knpheadwear.com\">orderny@knpheadwear.com<\/a><br \/>\nTel: 716-297-5680<br \/>\nFax: 716-297-5815<br \/>\nToll free: 1-800-833-7531<br \/>\nToll free fax: 1-888-735-0321<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_945344910 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_945344910\"><div class=\"vc_toggle_title\"><h4>What is KNP\u2019s Stock Program?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Products that are in inventory and can be shipped immediately.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1539852607000-c0350e51-0a79\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1539852607000-c0350e51-0a79\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Your Order<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_1767220135 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1767220135\"><div class=\"vc_toggle_title\"><h4>How can I place an order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">Simply by phoning <span style=\"font-family: Helvetica, serif;\">one of our offices that closest to you<\/span>, <span class=\"None\">faxing<\/span> in your order, or <span class=\"None\"><span style=\"font-family: 'Helvetica',serif;\">e-mailing<\/span><\/span> <span class=\"Hyperlink0\"><a href=\"mailto:orderdesk@knpheadwear.com\"><span style=\"color: black;\">orderdesk@knpheadwear.com<\/span><\/a><\/span>.<\/p>\n<p>Please keep in mind to have the following information ready when you order:<\/p>\n<ul>\n<li>Your company name and address<\/li>\n<li>Your account code<\/li>\n<li>Style Number that you are ordering, including the colour way and size<\/li>\n<li>Quantity you require per style and colour<\/li>\n<li>The carrier you would like us to use to transport the product to you<\/li>\n<li>The full address you would like us to ship the goods to<\/li>\n<\/ul>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_513263250 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_513263250\"><div class=\"vc_toggle_title\"><h4>What is the minimum quantity for stock orders? Can we order in odd numbers?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">The minimum is 1 piece only!<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_821113643 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_821113643\"><div class=\"vc_toggle_title\"><h4>What is the minimum quantity for custom offshore orders and do you have a local embroidery program?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The minimum order is 288 pieces per colour.<\/p>\n<p>Please check our latest Overseas Express Program if you are looking for the minimum quantities.<\/p>\n<p class=\"BodyA\">We are also offering a local embroidery program with a minimum quantity of 48 pcs per style, per colour.<\/p>\n<p><a href=\"mailto:orderdesk@knpheadwear.com\">Contact us for more details!<\/a><\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_585985438 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_585985438\"><div class=\"vc_toggle_title\"><h4>What are your delivery lead-time &amp; arrangements?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">If orders are placed before 1:00 pm EDT in Toronto, or before 1:00 pm PDT in Vancouver, we can provide same day shipping. Otherwise goods can be shipped the next day. Our extremely experienced warehouse staff can also arrange delivery based on the customer\u2019s requirements, just ask!<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1095850849 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1095850849\"><div class=\"vc_toggle_title\"><h4>Do you have any pre-booking programs?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">We advise customers to work out a pre-booking program with our Customer Service well in advance, should they already have a business forecast in the coming year.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1319704948 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1319704948\"><div class=\"vc_toggle_title\"><h4>Is it possible to change the address\/cancel or amend my order?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Due to the high volume of orders we receive, we process and invoice orders rapidly. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order, if it is not possible, we will advise you on the next steps.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1591434742 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1591434742\"><div class=\"vc_toggle_title\"><h4>Why am I missing an item in my delivery?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>There could be a number of reasons why an item is missing in your delivery. If the item is temporarily out of stock, we will advise you and the item would have been back-ordered.<\/p>\n<p>Once we get new stock in, we will notify you right away. If the fault is from our team, we will send the missing quantity out to you on a priority.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1105037494 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1105037494\"><div class=\"vc_toggle_title\"><h4>Can I have an update on my order status?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>You can get an update on your order status with our Customer Service.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1539850026891-75139e25-d8bf\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1539850026891-75139e25-d8bf\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Payments<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_280950682 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_280950682\"><div class=\"vc_toggle_title\"><h4>What are your payment options?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">We accept Cash (in person), Cheques, Interac Transfers, and Credit Cards. You may also apply for terms by sending in a Credit Application form. Terms will be processed within 2-4 weeks.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_465525205 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_465525205\"><div class=\"vc_toggle_title\"><h4>Is it safe to order online?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, we use industry-standard SSL encryption to protect your details. Security checks are also made on all transactions, to ensure the authenticity of each card payment.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_283085628 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_283085628\"><div class=\"vc_toggle_title\"><h4>Which credit cards do you accept?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We currently accept the following credit cards:<\/p>\n<p>Mastercard, VISA, Switch\/Maestro, Visa Debit, Delta and Electron.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1065685069 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1065685069\"><div class=\"vc_toggle_title\"><h4>What currencies can I use?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Canadian Dollar<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_352545586 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_352545586\"><div class=\"vc_toggle_title\"><h4>Can I use a different payment method?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes. We also offer PayPal as an option.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1366019209 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1366019209\"><div class=\"vc_toggle_title\"><h4>What is a surcharge?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Some orders may specify a surcharge such as delivery fees. If you are uncertain about any extra fees or surcharges, please ask our customer service team.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1995923444 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1995923444\"><div class=\"vc_toggle_title\"><h4>Do your prices including HST?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>All our online prices are taxes excluded.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1539852578942-0fab3e5a-c0c2\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1539852578942-0fab3e5a-c0c2\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Products<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_1191816211 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1191816211\"><div class=\"vc_toggle_title\"><h4>How can I make sure the colour I see in the catalogue or online is what I want?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>While we strive to make the colourways represented on our website and catalogue as accurate as possible, there may be slight variances due to printing and screen display differences. Please contact <a href=\"mailto:orderdesk@knpheadwear.com\">Customer Service<\/a> if you have any further inquiries.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1425706320 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1425706320\"><div class=\"vc_toggle_title\"><h4>Can I ship KNP Headwear products from Canada to the United States? Can I order for my US customers? Do you do embroidery in the U.S.?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">With the New Age Office located in Buffalo, we make distributions for US customers simple and easy. Please order <strong>stock items<\/strong> through the US office for your US Customers. We can also arrange embroidery in the US.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_452797197 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_452797197\"><div class=\"vc_toggle_title\"><h4>Can I get more information on a product?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes. Please contact us through online chatting, phone or <a href=\"mailto:orderdesk@knpheadwear.com\">email<\/a>.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_680856268 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_680856268\"><div class=\"vc_toggle_title\"><h4>How can I view the latest catalogue?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p class=\"BodyA\">In order to be more environmentally conscious, we are suggesting customers always review our latest catalogues online. Please <a href=\"mailto:orderdesk@knpheadwear.com\">contact us<\/a> if you would like to receive a printed colour copy.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_774188153 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_774188153\"><div class=\"vc_toggle_title\"><h4>Do you offer private labeling?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes.<\/p>\n<p>Please <a href=\"mailto:orderdesk@knpheadwear.com\">contact us<\/a> for more information for any inquires.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1231670526 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1231670526\"><div class=\"vc_toggle_title\"><h4>Is there a set-up fee for overseas production?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Custom overseas production does not have a set-up fee. There may be additional charges incurred for specific add-on elements.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_123996393 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_123996393\"><div class=\"vc_toggle_title\"><h4>Can I make an order over the phone?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, please call 1 800-268-5990 (Canada wide), our specialist team is available to take your order 9am to 6pm Monday to Fridays.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_146314478 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_146314478\"><div class=\"vc_toggle_title\"><h4>How do I check if an item is in stock?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>If an item is available to order online then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to the high <u>number <\/u>of sales both in-store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock. If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via <a href=\"mailto:orderdesk@knpheadwear.com\">email<\/a>, or by phone<span style=\"text-decoration: line-through;\">.<\/span><\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_75670959 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_75670959\"><div class=\"vc_toggle_title\"><h4>Do you price match?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We can offer the best price we can on the same product quality, please <a href=\"mailto:orderdesk@knpheadwear.com\">contact us<\/a> for further information.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1539852809441-61763179-67c6\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1539852809441-61763179-67c6\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Refunds and Returns<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_638013763 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_638013763\"><div class=\"vc_toggle_title\"><h4>What is your return policy &amp; procedures?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We accept the return of merchandise within 30 days of purchase. A 10% restocking charge will be placed on returned merchandise due to dealer error. <u>The dealer is responsible for freight charges on these returned cap orders.<\/u> No returns will be accepted without a Return Authorization Number (RAN) from our Customer Services Department. The packing slip should be enclosed with the returning merchandise and the RAN should be clearly marked on the returning shipment. Unfortunately, we cannot accept returns under 24 pieces.<\/p>\n<p>&nbsp;<\/p>\n<p>We cannot accept returned caps after decorating or altered in any way, washing, or 30 days after the invoice date. Worn caps will not be accepted, unless defective. C.O.D. orders refused will be subject to a 15% restocking fee or a $25.00 minimum. Freight charges on refused C.O.D. shipments will be charged back to the dealer. All claims for shortages, damaged goods, etc. must be made within five business days of receipt of the product. We do not accept shortage claims for goods shipped to a 3<sup>rd<\/sup> party.<\/p>\n<p>Please call our Customer Service or <a href=\"mailto:orderdesk@knpheadwear.com\">email us<\/a> if you have further questions.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_853175372 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_853175372\"><div class=\"vc_toggle_title\"><h4>Can you confirm you have received my return?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_2064407968 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_2064407968\"><div class=\"vc_toggle_title\"><h4>How long will it be before I get a refund?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1264965873 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1264965873\"><div class=\"vc_toggle_title\"><h4>What do I do if I have received a damaged item?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>At KNP Headwear we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to our Customer Service at <a href=\"mailto:orderdesk@knpheadwear.com\">orderdesk@knpheadwear.com<\/a>. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns &amp; Refunds.<\/p>\n<\/div><\/div><div  class=\"vc_toggle responsive_js_composer_custom_css_1514190657 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1514190657\"><div class=\"vc_toggle_title\"><h4>Who pays for return postage?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>KNP Headwear pays if we made a shipping error.<\/p>\n<\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1579203816009-9dc266a2-4929\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-right\"><a href=\"#1579203816009-9dc266a2-4929\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">New Customer \/ Dealer<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div  class=\"vc_toggle responsive_js_composer_custom_css_1789700617 vc_toggle_default vc_toggle_color_default  vc_toggle_size_md responsive_js_composer_custom_css_1789700617\"><div class=\"vc_toggle_title\"><h4>How do I open an account with KNP?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Download the <a href=\"http:\/\/www.knpheadwear.com\/\/wp-content\/uploads\/2020\/01\/2020-KNP-HEADWEAR-DEALER-PRICE-LIST.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">New Account Application Form<\/a> and email to our <a href=\"mailto:orderdesk@knpheadwear.com\">Customer Service<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"We would like to help! If you can&#039;t find the right answers here. Contact Us About UsWhat is your SAGE number?KNP Headwear is 65984. New Age is 63742. Who are we?Please see our stories here. What products does KNP Headwear sell?KNP Headwear specializes in headwear, but has capabilities to produce many promotional items and apparel [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - KNP Headwear Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.knpheadwear.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - KNP Headwear Inc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.knpheadwear.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"KNP Headwear Inc.\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/knpgroupinc\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-19T21:31:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@knpheadwear\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"8 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.knpheadwear.com\/#organization\",\"name\":\"KNP Headwear Inc.\",\"url\":\"https:\/\/www.knpheadwear.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/knpgroupinc\",\"https:\/\/www.instagram.com\/knpheadwear\/\",\"https:\/\/www.linkedin.com\/in\/knp-headwear-31551184\/\",\"https:\/\/twitter.com\/knpheadwear\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.knpheadwear.com\/#logo\",\"inLanguage\":\"en\",\"url\":\"\",\"caption\":\"KNP Headwear Inc.\"},\"image\":{\"@id\":\"https:\/\/www.knpheadwear.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.knpheadwear.com\/#website\",\"url\":\"https:\/\/www.knpheadwear.com\/\",\"name\":\"KNP Headwear Inc.\",\"description\":\"Quality headwear manufacturer, distrubutor and wholesaler!\",\"publisher\":{\"@id\":\"https:\/\/www.knpheadwear.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.knpheadwear.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.knpheadwear.com\/en\/faqs\/#webpage\",\"url\":\"https:\/\/www.knpheadwear.com\/en\/faqs\/\",\"name\":\"FAQs - KNP Headwear Inc.\",\"isPartOf\":{\"@id\":\"https:\/\/www.knpheadwear.com\/#website\"},\"datePublished\":\"2019-06-10T09:16:24+00:00\",\"dateModified\":\"2024-01-19T21:31:05+00:00\",\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.knpheadwear.com\/en\/faqs\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/pages\/16"}],"collection":[{"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":1,"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":24437,"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/pages\/16\/revisions\/24437"}],"wp:attachment":[{"href":"https:\/\/www.knpheadwear.com\/en\/wp-json\/wp\/v2\/media?parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}