Our office and warehouse is in Sydney. Our full address is:
15 Hugh St.
Belmore NSW 2192
Australia
Tel: 61-2-9740 8883
Fax: 61-2-9758 9588
Email: kpcaps@bigppond.com
Q2:
Who is your clientele?
A:
As a headwear importer,
we sell to distributors, apparel manufacturers, embroidery companies
and screen printers, brand name apparel companies, major chain stores
or mass merchandise retailers and buying groups.
Q3:
How can I place an order?
A:
Thanks for choosing K P Caps as your supplier. You may place an order in person, by phone (61-2-9740 8883), by fax (61-2-9758 9588), or by e-mail (sales@kpcaps.com.au).
Q4:
What is the minimum quantity for stock order? Can we order in odd numbers?
Our office opens Monday to Friday from 9:00am to 5:30pm.
Q6:
What are your delivery lead-time for stock order & arrangements?
A:
If orders are placed before 11am,
we provide same day delivery in Sydney Metropolitan area. Depending on
customers' delivery requirements, our experienced warehouse staff will arrange
the delivery of the shipment.
Q7:
Do you do custom orders? What's your lead-time for that?
A:
In fact, many of our customers
require custom made to their special requirement. Please contact us
if you intend to have your order tailor made or take the price advantage
of bulk orders. Please allow 6-8 weeks for production.
Q8:
Do you have a sample kit?
A:
We prefer to provide a
tailor-made sample kit that will suit the needs and requirements
of individual customer.
It is always advisable for customers
to work out a pre-booking program with us should they already have business
forecast in the coming months/year. Delivery will be arranged according to the
booking schedule.
Q10:
What are your payment options?
A:
We accept the following; cash, direct deposit or electric fund transfer and credit cards (MC, Visa, Bankcard). You may also apply for terms by sending in our Credit Application Form. Approval will be processed within 2 - 4 weeks.
Q11:
What is your return policy & procedures?
A:
We accept return of merchandise
within 30 days of purchase. A 10% restocking charge will be placed on
returned merchandise. You are required to contact our Customer Service prior
to organizing return. Please remember to include a packing slip with the returning
merchandise and our Invoice Number should be clearly marked on the returning shipment.
Q12:
Do you do embroidery or printing?
A:
Yes. We can arrange embroidery or printing.
For a proper quotation, please either e-mail or fax us the artwork and we will get
back to you immediately for our most competitive price. The lead time is about 7
working days after sample approval.
